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FAQ's

Please see below for some of our Frequently Asked Questions. If you have any additional questions, please do not hesitate to email us at info@mugztumblerznmore or by clicking here.

Are your products dishwasher safe?

The coffee mugs are dishwasher and microwave safe. When heating water in your mug, we encourage you to put either a wooden spoon or other non-metal, non-smooth object in the mug to avoid superheating. As for the tumblers, we recommend handwashing them as sometimes with the high temperatures and/or the detergents from cleaning in the dishwasher can leave a film on the surface of the tumbler that can effect the flavor of your beverage. Because of the stainless steel and copper construction, the tumblers ARE NOT microwave safe.

What does it mean when the tumbler is BPA-free?

BPA stands for bisphenol A. Since the 1960's BPA has been used to make certain plastics and resins. It has been found that in some cases, BPA has also been used to line metal products. Overexposure to BPA has been linked to possible health effects of BPA on the brain, behavior and prostate gland of fetuses, infants and children. Additional research suggests a possible link between BPA and increased blood pressure.

What does "copper vacuum insulated" mean?

The tumbler has 2 metals. Stainless steel on the outside and copper on the inside. The copper is a very good conductor of hot or cold temperatures, which allows your drink to stay cold (or hot) for hours. During the manufacturing process, the air between the stainless steel outer wall and the copper inner wall is vacuumed out as to minimize the space between the 2 walls, the temperature is transmitted very minimally, ensuring that your beverage's ideal temperature is maintained.

It says that your coasters are printed on a "UV flatbed printer". Why is that important?

UV printing has been proven to be more durable than other printing methods. During the printing process, the ink is cured with UV light instead of heat, which allow the ink to dry quicker. In addition, the ink will not come off when the coaster is cleaned or when it gets wet -- something very important when using a coaster.

How is my product shipped?

By default, your purchase will be shipped via USPS.

How long will it take for me to get my purchase?

At Mugz, Tumblerz & More, it's important to us that you get to enjoy your purchase as soon as possible. Within each product description, you will be given an overall estimate as to how long it will take for your purchase to be processed for shipping and how long it could possibly take for it to be delivered. Please know that these are only estimates, and you it could possibly take shorter or longer to get to you.

I do not live in the United States. Do you ship internationally?

At this point, we only ship to destinations within the United States. Shipping to international destinations is something we are hoping to offer in the very near future.

I never got my order. What do I do now?

Please contact us immediately at info@mugztumblerznmore.com so we can find out what happened.

Do you have a money back guarantee?

We guarantee that you will love your mug, tumbler or any other product you buy from us. However, we understand that you may change your mind and in those cases, we offer a 6-month "No Questions Asked" Money Back Guarantee. Simply send your product back to us, and we will refund you what you paid for your order.